Shipping policy

Effective date: September 1, 2026

At Surture, we aim to make your shopping experience simple and transparent. This Shipping Policy explains how orders are processed and delivered.

1. Shipping Availability

Surture currently accepts orders for delivery within India.

Shipping availability may vary by product, delivery location and other operational conditions.

We may expand shipping to additional countries in the future.

2. Order Processing

Orders are generally processed after successful payment confirmation or order confirmation for eligible Cash on Delivery orders.

Processing times may vary depending on product availability, supplier fulfillment and other operational factors.

An order may require additional processing time during:

• Sales and promotional periods
• Festivals and holidays
• High-volume periods
• Unexpected operational disruptions

3. India Shipping Charges

Our current India shipping rates are:

The shipping charge applicable to your order will be displayed during checkout.

4. Delivery Estimates

The delivery period of 3–7 business days is an estimated timeframe and is not a guaranteed delivery date.

Actual delivery may vary depending on:

• Delivery location
• Product availability
• Supplier processing
• Courier operations
• Weather
• Public holidays
• Transportation disruptions
• Incorrect or incomplete address information
• Other circumstances outside our reasonable control

5. Order Tracking

Where tracking information is available, it may be provided through the order or shipping notification.

You can also use the Track My Order section on the Surture website where applicable.

If tracking information has not been received or appears to be unavailable, please contact Surture through our support ticket system.

6. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete delivery address.

If an order cannot be delivered because of an incorrect or incomplete address, additional delivery charges or other conditions may apply.

Please contact us as soon as possible if you notice an error in your shipping address.

Once an order has entered fulfillment or been shipped, we may not be able to change the delivery address.

7. Delivery Delays

Although we work to provide the estimated delivery timeframe, delays can occur.

Surture is not responsible for delays caused by circumstances outside our reasonable control.

If a shipment is significantly delayed, please contact our support team so we can investigate the status of your order.

8. Failed Delivery

If a delivery attempt fails because the recipient is unavailable, the address is incorrect, or the recipient refuses delivery, the courier may make additional attempts or return the shipment.

For Cash on Delivery orders, repeated failed deliveries or refusals may affect eligibility for future Cash on Delivery orders.

9. Damaged Packages

If your package appears damaged when delivered, please document the condition of the package and product where possible.

If the product is damaged, defective or incorrect, contact Surture through the support ticket system as soon as possible, preferably within 48 hours of delivery.

Please provide:

• Order number
• Description of the issue
• Photographs of the package
• Photographs or video of the product where appropriate

For additional information, please refer to our Return & Refund Policy.

10. Multiple Products in an Order

Products in the same order may, where applicable, be shipped separately.

This can occur when products have different fulfillment requirements or are fulfilled from different locations.

You may therefore receive multiple packages for a single order.

11. Shipping Partners

Surture may use third-party courier, logistics and fulfillment providers to deliver orders.

The shipping provider may vary depending on the product, destination and fulfillment requirements.

12. International Shipping

International shipping is not currently part of Surture's active customer offering.

International markets and shipping arrangements may be introduced in the future.

Any international shipping charges, delivery estimates, taxes, duties and other applicable conditions will be displayed when international shipping becomes available.

13. Shipping and Returns

Shipping charges and return shipping responsibilities depend on the reason for the return and the applicable product return conditions.

Please refer to the Return & Refund Policy for complete information.

14. Contact Surture

For shipping questions, tracking issues, delivery problems or other order assistance, please contact us through our online support system.

Surture
Email: hello@surture.com
Support: Online Support Ticket System
Website: surture.com